Our team is working hard on the development of CWILL AI Chat. Have any queries? Don't hesitate to ask. We consider your feedback our motivation.

Getting Started

How to create and manage instant answers?

How to check messages on mobile?

What is Pre-chat form?

How to enable widget in my store?

How to update your profile in CWILL AI Chat inbox?

How to update your display name in CWILL AI Chat inbox?

How to Add CWILL AI Chat Shortcut to Mobile Home Screen?

How to check my new message?

How can a customer send message to me?

Order Track

How to Enable Order Tracking in CWILL AI Chat Widget？

How to Set Track My Order Redirect Options in CWILL AI Chat?

How to Get Real-Time Order Tracking with CWILL Order Tracking?

Languages

How to enable automatic translation?

Notifications

How CWILL AI Chat Email Notifications Work?

Inbox

How to change my email address？

How to check my customer's browsing activities in my store?

How to check my customer's order detail in the conversation?

How to Send a Message in CWILL AI Chat’s Inbox?

How to check customer's online status?

How to create a quick reply?

How to Block and Unblock a conversation?

AI Chatbot & Automation

How CWILL AI Knowledge Base Works?

How does AI work?

How to Track Your AI Performance with CWILL AI Chat Analytics？

How to Automate Returns & Exchanges with CWILL Returns & Exchanges?

How to Collect Product Reviews with CWILL Product Review (TrustWILL)?

How to Manage Reviews Collected by CWILL AI Chat in CWILL Product Review (TrustWILL)?

Teams & Team members

How to invite a new staff to CWILL AI Chat in Shopify?

Widget Settings & Customization

How to Customize the Chat Widget Style?

How to Manage Widget Language and Enable Auto Translation？

How to Add or Change Your Brand Logo in the Chat Widget?

How to Show the ChatWILL Widget on Specific Pages？

We are here to help you

Have questions on your mind? Don't hesitate to contact the CWILL AI Chat support team.