1. For the first time contact customer, it will necessary to fill in their email address first to send out the message

2. This email address will be collected in "Details" and sync relevant order information in your Shopify store.

Note: when a new customer fist time start a new conversation on CWILL AI Chat, only recent 45 days order info can be synced to the details

We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!