Published: 2026-04-29

Quick Replies help you respond faster by saving frequently used messages. You can create, use, edit, or delete them anytime in your CWILL AI Chat Inbox.

Creating and Managing Quick Replies

Method 1: From Preferences

1. From your CWILL AI Chat Inbox, go to Preferences.

2. Click Quick Reply, select Create Quick Reply.

3. Enter a shortcut (up to 32 characters) and a response (up to 120 characters).

4. After adding your Quick Reply, click Save to apply your changes.

Tip: Choose short, easy-to-remember shortcuts for faster replies.

Method 2: From a Conversation

1. Open a conversation in your CWILL AI Chat Inbox.

2. Click the Lightning Icon (Quick Reply icon) in the chat box.

3. Select Manage, it will redirect you to the page to create or edit your Quick Replies.