Reviews submitted through CWILL AI Chat are sent automatically to TrustWILL (Trustoo). In TrustWILL, you can decide whether each review appears on your storefront.
Step 1: Open Manage Reviews
- In Shopify admin, open TrustWILL (Trustoo).
- Select Manage Reviews from the left menu.
Step 2: Find and publish—or hide—the review
- Find the review you want to manage. Reviews collected in chat show CWILL AI Chat as their source.
- Use the Publish toggle on the right:
- On: The review can appear on your storefront.
- Off: The review is hidden from the storefront but remains in TrustWILL.
You can also use the product, date, rating, status, and source filters to find a specific review.
Step 3: Make sure TrustWILL is enabled in your theme
- Go to Online Store → Themes and open the theme editor.
- Select App embeds.
- Turn on TrustWILL (Trustoo) or Trustoo Product Reviews.
- Click Save.
Note: Publishing a review in TrustWILL is not enough if the TrustWILL app embed or review section is not enabled in the active theme.
Step 4: Verify the review on your storefront
Open the storefront page that contains your TrustWILL review section. The published review should appear there. If it does not, confirm that the review is published, the app embed is enabled, and the review section is included in the active theme.
