Connect CWILL Order Tracking with CWILL AI Chat to bring real-time shipment tracking into every conversation — customers can track their orders in the chat widget, and your support agents see live delivery status right in the inbox, without switching apps.
Make sure the CWILL AI Chat app is installed and the chat widget is enabled on your store.
Tip: You can also click Get free on the order tracking card shown in the inbox order panel — it takes you to the same installation.
The order panel before the integration is installed
Once connected, the customer's orders in the Details panel show real-time shipping status.
Every order appears with its payment and delivery status (Pending, In transit, Delivered, Exception, and more) plus tracking numbers. Orders fulfilled in multiple packages show each shipment separately.
All Orders — per-shipment status and tracking numbers
Click any order to see the shipping address, a copyable tracking number, and a Tracking Timeline from order placed to delivery — including the carrier name and a link to the carrier's tracking page.
Tracking Timeline in the order detail view
Agents answer "Where is my order?" without ever leaving the conversation.
Customers can check their order status anytime by clicking Track my order in the chat widget or simply asking the AI — tracking info comes from the same real-time data.