Published: 2026-05-22
CWILL AI Chat supports automatic translation of customer messages, allowing you to read and reply in your preferred language with ease.
You can enable this feature in two ways:
Option 1: From Settings
1. Go to CWILL AI Chat -> Inbox
2. Click Preferences
3. Go to Message preferences, under Automatically translate incoming messages to, select your preferred language and click Save.
Once enabled, any messages from customers in other languages will automatically display a translated version below the original message
Option 2: From the Conversation Window
If you haven't set up automatic translation before, you can enable it directly under the message.
Simply click [Select a language] below the message and choose your preferred language. CWILL AI Chat will remember your choice and automatically translate future messages into that language.
