Published: 2026-04-29

Blocking a Conversation

1. In CWILL AI Chat Inbox, open the conversation you want to block. At the top, click the Block icon.

2. Once blocked, the conversation will automatically move to the Blocked Inbox.

• The agent name and time of blocking will be recorded and displayed for reference.

Unblocking a Conversation

1. To unblock, simply click the same Unblock button you used when blocking.

2. Once unblocked, this conversation will be moved back to the regular inbox.

Note: The block effect only applies to the current conversation. If the same customer starts a new conversation, it will still appear in your Inbox.

We hope this helps! If you need further assistance, don’t hesitate to contact us, our team is here for you!