Connect CWILL Returns & Exchanges with CWILL AI Chat to let AI handle return and exchange requests directly in chat. Customers submit requests without leaving the conversation, and every request syncs to CWILL Returns & Exchanges for you to review — no agent needed.
Make sure the CWILL AI Chatbot is turned on, and CWILL Returns & Exchanges is installed on your store. That's all — no extra setup is required on the CWILL Returns & Exchanges side.
In the CWILL AI Chat admin, go to AI Chatbot → AI skills. Find the Returns & Exchange card and click Integrate.
Once connected, the card shows a toggle. You can switch the skill on or off at any time.
When a customer says something like "I'd like to return my order", CWILL AI responds instantly and guides them through the whole process inside the chat widget.
The AI shows a form asking for the order number and email or phone. Your return window (e.g., 30 days) and full return policy link are displayed automatically based on your CWILL Returns & Exchanges settings.
Return request form in the chat widget
The customer picks the items to return, sets the quantity, chooses a return reason, and can optionally add a description or upload photo proof. Items that don't qualify are listed as non-returnable with the reason shown (e.g., outside the return window).
Select items, quantity, reason, and optional proof
The customer selects how they'd like the return resolved: a refund to the original payment method, an exchange for different items, or a replacement with the same item.